Call Recording

Note: We highly recommend consulting an IT or network professional when configuring advanced network settings or devices.

It’s important to have the correct SIP-ALG setting.

Call Recording meets your legal, quality, and information needs.

Dobson Fiber’s intuitive, user-friendly interface is web-based, meaning no desktop software is needed.

Dobson's Call Recording benefits

INTUITIVE CALL SEARCH AND PLAYBACK

Search millions of calls by any parameter, quickly and easily - e.g., date, time, caller/callee number, agent’s name - or simply type in a search term. Playback is available right in the browser window.

MULTIPLE RECORDING OPTIONS

Record all calls automatically. Select calls to be recorded based on rules or specific criteria.

LOOK BACK TECHNOLOGY

Record conversations from the very beginning, even with calls that are already in progress. With our Look Back feature, you won’t miss a single word.

CENTRALIZED MULTI-SITE CALL RECORDING

Record and access calls made to and from multiple locations/branches.

ENCRYPTION AND ADVANCED SECURITY

Ensure the highest security standards, by adding our 256-bit AES file encryption. All access is also via SSL/HTTPS connection.

INDUSTRY-LEADING SCALABILITY

Our Call Recording easily scales from a few phones to thousands. We offer industry-leading performance and reliability regardless of the size of your business.

FINE-GRAINED PRIVILEGED ACCESS

Customize roles and define user rights, such as playback, live monitoring, administration, and resources access.

REPORTING

Generate statistics for calls, days, groups, users, agents’ performance and more with our comprehensive reporting features.

LIVE MONITORING

Monitor employees’ calls in real time to guide and support agents to deliver optimum customer service with Live Monitoring Add Upgrade.

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