FAQs

Will I lose my saved voicemails? The changes involve moving to a new system platform, which will include a new voicemail system.  If you have any voicemails you are saving on the current system, you should be sure to download them off the system prior to the changes.

Can I keep a customized announcement? Part of the process will be to setup any Auto Attendants and Voicemail boxes that you use, while the process is easy to setup and record new greetings, some may have had professional recordings done to use.  If you still have the recordings we can use them, or we can work to download them from the current system and move them to the new system. 

Will I be unable to answer calls during this change? Migrating to the new system will require each phone to be reset with the new configuration, which will result in some downtime for the phone, but each phone can be done individually so all phones won't be down at the same times.  Our technician will work to keep the inconvenience to a minimum.

How long will it take? The time is largely dependent on access to the phones and working with people to understand the differences.  Having ready access to the phones and users will make the process as quick as possible.  In general, we would expect about 10 minutes per phone, and a general instruction process of about 30 minutes.

Can this be done when my office is closed like after hours or on weekends? We will work to keep inconvenience to a minimum, but to keep all our resources available to provide the best service, we would need to do this during our work window.  We can try to schedule for your best times and days, but a general 8am - 5pm, M-F timeframe would be needed.

Will my phone change? No, you will keep using your same phone.  You will not be learning how to use a new phone.  There may be a few things that work differently, but our technician will go over any of those with you at conversion.

Will this affect my billing or change my cost? Your monthly cost will not be changing.  But because of the inconvenience we understand this may cause, Dobson will issue a 1 month credit of voice services on your next bill after the changes have been made.

Are there any instructions or guides? Visiting https://dobson.net/hosted-phone-support can give you resources to use to make the most of the new platform.

Will it affect my features or how I do things on my phone? Mostly no, but there will be some items that will be different, and our technician will explain and show you the difference at installation.  The technician will go over any features that are important to you and your business to make sure you understand anything that might be different with the new platform.

I use the mobility app, will the app also change? - Yes, you will need to download a new mobility app for your phone.  This can be found on your phone’s app store under Max UC.